Corporate Complaints Procedure
Our commitment to customers
We aim to ensure that:
- Making a complaint is as easy as possible
- We treat your complaint seriously
- We deal with your complaint promptly and in confidence
- We learn from complaints and use them to review and improve our service
What is a complaint?
A complaint is when you tell us you are not happy about the service we provide.
- It can be about anything and could include the following
- When we do not deliver a service on time
- When we give you the wrong information
- When you receive a poor quality service
When you have a problem with a member of staff.
How to make a complaint
If you wish to make a complaint you can contact our Customer Services Team in any of the ways listed below.
By email at customercare@whiteheadbs.co.uk
In writing
to our Customer Services Team at
Whitehead Building Services Ltd,
Lanyon House,
Mission Court,
Newport
Gwent,
NP20 2DW
By Phone on 01633242450
By Fax on 01633242451
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In person
at one of our offices.
Your complaint will be fully investigated and a response issued within 14 working days.
If you are unhappy with the response you can contact the
Managing Director
Rhys Morton
Whitehead Building Services Ltd,
Lanyon House,
Mission Court,
Newport
Gwent,
NP20 2DW
If You are Still Unhappy
If you are still unhappy with our response you can contact the HVCA/ECA Complaints Administrator
ESCA House
34 Palace Court
London
W2 4JG
Tel – 020 7313 4800
Fax – 020 7221 7344
E mail: membership@eca.co.uk
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